Our promise
We want every book to reach you in perfect condition. If something is not right with your order, tell us and we will make it right.
Books we replace or refund
You can ask for a replacement or a refund if:
- the book arrived damaged (torn, water-damaged, crushed or with missing pages),
- the book has a printing or binding defect, or
- you received a different book or edition from the one you ordered.
Please message us on WhatsApp or email within 48 hours of delivery with your order number and clear photos. An unboxing video is required for damaged or missing items.
Returns we cannot accept
- Change of mind, or a book you no longer want once it has been delivered.
- Books that have been read, written in or damaged after delivery.
- E-gift cards and books marked as non-returnable on the book page.
How to request a return
- Message us on WhatsApp at +91 95000 54050 or email storycart.bookstore@gmail.com with your order number, the book and photos.
- We check your request and reply within 1 working day.
- If needed, we arrange a pickup, or ask you to send the book back at our cost. Please pack it well.
- Once we receive and check the book, we ship the replacement or process your refund.
Refunds
- Refunds are processed within 5 to 7 working days after the return is approved (or after we receive the book back).
- Online payments are refunded to the original payment method. Your bank may take a few more days to show it.
- Cash on Delivery orders are refunded by UPI or bank transfer to the details you share with us.
- The delivery charge is refunded if the problem was our mistake.
Cancelling an order
You can cancel an order any time before it ships by messaging us with your order number; we refund the full amount. Once an order has shipped it cannot be cancelled.
Questions
Message us on WhatsApp at +91 95000 54050 or email storycart.bookstore@gmail.com. We are happy to help.